This policy explains how Zentro Limited handles personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).
01Personal information we collect
We may collect names, contact details, account and company information, billing details, campaign information, contact lists and information submitted through website forms, the Zentro platform or direct communication.
02Why we collect information
We use personal information to create and secure accounts, provide software services, respond to enquiries, support campaigns and customer communication, administer subscriptions, improve the platform and maintain operational and legal records.
03How information is protected
Zentro Limited takes reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Users must also keep their passwords and account access secure.
04Sharing information
Personal information is shared only where necessary to provide the service, process authorised payments or communications, meet legal obligations, coordinate approved service providers, or where the data subject has given permission. We do not sell personal information.
05Retention and cookies
We retain information only for as long as reasonably required for the purpose collected, account administration, security, legal obligations or dispute resolution. Essential cookies may be used to maintain secure sessions and platform functionality.
06Your POPIA rights
You may request access to your personal information, ask for corrections or deletion where applicable, object to certain processing, withdraw consent where processing relies on consent, or ask how your information is handled.